After spending two hours on Friday to get my front tire replaced (due to a screw). I returned on Saturday to get the left front tire replaced (due to a nail), I also discovered (the dealership didn’t discover this); that my back two tires were badly worn. I paid ($500) to have the two rear tires also replaced and balanced on Saturday. I spent another 2 1/2 hours at Global Imports BMW Mini.
Now…I have four good tires, but have to take the car back in and spend another $150 to get the front alignment redone. Its not something they suggested to me or that I even considered they wouldn’t have done on Saturday considering there were now four new tires on the vehicle.
I don’t get it, maybe its me. But when I take my car for service at NAPA around the corner I receive excellent customer service. They check and recommend things to the car owner if they see it out of whack. Why do I keep going back to Global Imports BMW Mini? Well first off, the service (not tires or brakes) is free for the first three years. But at the rate I’m going, its costing me almost a full days work the amount of time I’ve sat at the dealership. I will have accumulated eight hours by the time I finally get my car back to normal working order.
Why the alignment? I took the car on Fathers day to Helen, Georgia with the kids and the car is majorly pulling to the right. A recently purchased car with new tires should not pull so badly to the side of the road. 😦
Very unhappy with the attention to detail Global Imports BMW/MINI has given my Mini Cooper S. At the moment, I doubt I would ever buy another one since this is the only service center in town and I’m stuck with them! How do they continue to operate like this????
Before taking my car in, I decided to check the tire pressure on all four new tires. The pressure was off on all four tires. Funny how a dealership puts on four new tires, and doesn’t even follow their own guidelines on tire pressure. With the newly recommended 35 psi on all four tires, I took the car for a short drive and it tracks straight! (30 psi was the old rated pressure, but MINI sent out notices to all owners including a new sticker that should be placed in the door over the old sticker; it appears that I am not the only one that had tires improperly inflated following the old sticker on my car). I wonder how much money all the dealerships made off of tires that wore improperly?
The notice said that you had to make your claim within 10 days of receiving the notice. I did not. But even half way through the life of your tires, how do you know what is proper or improper tire wear? Will the dealership really be honest and tell you? I shouldn’t be shocked by all this, but I am!